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Shipping & Handling
Most orders are processed within 48 hours of payment. Certain credit card companies require orders to be shipped only to the card holder's billing address. First time buyers and credit card purchases may be subject to verification before shipping. Orders may be held for verification. If you would like your purchase shipped to an address other than your credit card's billing address, be sure to contact your credit card issuer and add an additional "ship to" address to avoid delays with your order.
$99 Guitars uses USPS, UPS and FedEx as shipping carriers. The selected shipping carrier may vary depending on individual items. Some items may ship from different warehouse locations. Some items may be shipped direct from the manufacturer or authorized manufacturers warehouse; allow extra time for delivery. Typical delivery time is 5-10 business days. Orders under one pound may be expedited by USPS First Class mail.
Some items may require additional shipping fees due to weight and size restrictions. Our free shipping offer is not available for these items. These items are clearly marked as oversized on their respective description page. For all orders, we use FOB shipping; the risk of loss or title passes to you once we provide the order to the shipping carrier. Tracking and/or delivery confirmation is used for all shipments. Items damaged during shipment are the responsibility of the shipping carrier.
Domestic Shipping Rates*
$00.01-$99.99 = $5.00
$100.00 and up = Free**
*Domestic rates for the United States excluding HI and AK. Shipping rates for HI and AK will be presented at checkout.
**Free shipping offer for lower 48 states only; excludes HI and AK. Oversized Items are not included in our free shipping offer. Oversized items are marked as "Oversized" on the items page and during checkout.
Typical shipping time for the US is 5-10 business days.
We are located in the State of Nevada, USA.
Pricing & Limited Quantities
Retail prices are provided by manufacturers. $99 Guitars commonly offers items below the suggested manufacturers retail prices. Manufacturer's suggested retail price is used as a benchmark to determine the savings you receive on items. In some cases a manufacturer may change their suggested retail price without notice to us. These prices are periodically updated. Limited time offers are limited time events. We reserve the right to extend these limited time offer prices beyond the event.
Some items may be limited to stock on hand and are offered on a first come, first served basis. If an item is out of stock, we reserve the right to backorder, or offer a substitute for the out of stock item with a like item of higher or equal value. The substitution item offered is subject to the acceptance of the purchaser. Backorder timeframes are subject to product availability from the manufacturer. Items that are backordered, or estimated to be in stock beyond 30 days of your order will be refunded unless other arrangements are made by the purchaser.
Return Policy
$99 Guitars wants you to be happy with your purchase and truly appreciates your business. 99dollarguitars.com only accepts returns made within 30 days of shipment date. Should you find it necessary to return any merchandise, it must be shipped within this 30 day period. All returns must be safely packed with the original packing material, shipped within the defined return timeframe, include a return authorization number, include the original shipping invoice, be in its original packaging complete with all components including the warranty card and owner's manual, and show no signs of wear or abuse, otherwise the return will be refused, or charged a 25% restocking fee. Refunds are for the product value only, excluding shipping and handling charges. If the item qualified for free shipping, the actual shipping costs for the order will be deducted from your refund amount. The purchaser is responsible for return shipping charges.
The following items are only returnable if unopened, unused and sealed in the original manufactures packaging: Strings, Drum Sticks, Drumheads.
The following items are not returnable due to potential bodily fluids, limited use, or copyright restrictions: electronic media, picks, tubes, polish, polish cloths, harmonicas, whistles, recorders, reeds, mouthpieces, fluids, earplugs, jewelry, clothing/footwear, sheet music, software, DVD's, CD's, video tape, cleaners, sample libraries, and downloaded products.
Every item sold at 99dollarguitars.com is new from the manufacturer and covered under the manufacturer's warranty. If the item is believed defective, contact the manufacturer for warranty assistance, repair or replacement. Please don't accept shipment if the packaging appears damaged.
Discontinued, close-out, and special order items are non-returnable or subject to a 25% restocking fee.
Returned merchandise without a return authorization number will not be accepted.
Refunds will be issued to the original purchasing credit card. All returns are inspected in detail upon receipt. Please allow 14 days for processing.
Return Authorization
Click here to obtain a return authorization - you will need to provide your name, address, reason for return, and order number.
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